School of Nursing

Silver City Health Center earns national recognition for patient-centered care

Jul 25, 2011

Physician Practice Connections® -- Patient-Centered Medical Home™ standards emphasize enhanced care through patient-clinician partnership

KANSAS CITY, Kan. — The National Committee for Quality Assurance (NCQA) recently announced that Silver City Health Center of Kansas City, Kan., has received recognition from the Physician Practice Connections—Patient-Centered Medical Home (PPC-PCMH) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.

Silver City Health Center is a division of KU HealthPartners, Inc., a nonprofit clinical enterprise operated by the University of Kansas Schools of Allied Health and Nursing. The Center, located in the Argentine community of Kansas City, Kan., offers affordable high-quality primary care, in-depth clinical evaluation and a range of program-specific health services to English and Spanish-speaking residents of Wyandotte and Johnson counties.

“We're pleased to receive NCQA recognition of what our patients tell us in semi-annual satisfaction surveys,” said Mary Virden, RN, BSN, MSEd, Silver City Health Center administrator. “Silver City is the regular source of health care for more than 97 percent of them. More than 99 percent say they are ‘likely' or ‘highly likely' to refer their family and friends to Silver City Health Center,” Virden added.

The Patient-Centered Medical Home (PCMH) is a model of health care delivery that aims to improve the quality and efficiency of care. PPC-PCMH identifies practices that promote partnerships between individual patients and their personal clinicians, instead of teaching patient care as the sum of several episodic office visits. Each patient's care is tended to by clinician-led care teams, who provide for all the patient's health care needs and coordinate treatments across the health care system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems. Early evaluations of the PPC-PCMH have shown promising results in improving care quality and lowering costs by increasing access to more efficient, more coordinated care. By avoiding unnecessary hospitalizations and emergency room visits, these early results are producing savings for payers, purchasers and patients.

“The patient-centered medical home promises to improve health and health care,” said NCQA President Margaret E. O'Kane. “The active, ongoing relationship between a patient and a clinician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place. PPC-PCMH recognition shows that Silver City Health Center has tools, systems and resources to provide its patients with the right care at the right time.”

To receive recognition, which is valid for three years, Silver City Health Center demonstrated the ability to meet the program's key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

Silver City Health Center met key program components in the following areas:

· Written standards for patient access and enhanced communications
· Appropriate use of charting tools to track patients and organize clinical information
· Responsive care management techniques with an emphasis on preventive care
· Adaptation to patient's cultural and linguistic needs
· Use of information technology for prescriptions and care management
· Use of evidence-based guidelines to treat chronic conditions
· Systematic tracking of referrals and test results
· Measurement and reporting of clinical and service performance

Funding support and consultation for completion of the NCQA recognition program were provided by a grant from the REACH Healthcare Foundation and Outlook Associates, a division of Qualis Health.

To find primary medical practices and clinicians affiliated with practice sites that have been recognized by the Physician Practice Connections—Patient-Centered Medical Home program please visit For further information, contact NCQA Customer Support at (888) 275-7585.

For more information about Silver City Health Center, contact Mary Virden, Center administrator, 913-945-7300.

About NCQA

Celebrating its 20th anniversary in 2010, NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

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